Don’t just take our word for it. Hear from some of our members and Bullen Healthcare customers as they talk about why they are using the service.
With two children and another one on the way Ailsa Dick tells us how choosing the right Home Delivery service has helped to give her son Baxter the independence he needs and how it provides her with the right support at home.
Described as a typical three year old, ‘lively, happy and into everything’, Baxter’s health and wellbeing is a priority and with support from SBH Scotland Ailsa found a home delivery service that provides a personal approach. “SBH Scotland run regular family groups that are fantastic and it was at one of our meetings that John, from Bullen Healthcare (Bullens), was invited along to talk about how their home delivery service could help.”
With a busy household Ailsa was looking for a service that took away the often time consuming task of ordering all of Baxter’s medication and appliances. Ailsa continues, “Before joining Bullens I would often have to make a number of calls to order Baxter’s essential appliances and prescription medication, and it didn’t always go as smoothly as we needed it to. Listening to John describing the Bullen Healthcare service just made sense and so we decided to make the switch.”
Bullen Healthcare provide a home delivery service to customers across Scotland and work in partnership with a number of charities throughout the UK to deliver urology and stoma appliances and prescription medication discreetly to people’s homes. Ailsa talks about the difference this has made, “Bullens just seemed to understand that we simply need to be able to trust that they will deliver what we need when we need it. This is made easier by the fact that we get a call from the same person each month and they talk us through all of Baxter’s needs – they really do take the time to get to know us as a family.”
For Ailsa and Baxter this has made a huge difference, “Over the past 18 months we have worked alongside Shaun, our personal Bullens adviser, and we have got to know each other really well. This closeness means that Bullens deliver exactly what we need and they can also respond quickly in emergencies if we need them to. Ultimately this means that Baxter can carry on being the lively, independent three year old that he is and with Baxter starting mainstream nursery this year this is more important than ever.”
Mr Campbell (from Facebook)
Just returned from a seven week stay at our Florida home. During this period my wife and I drove 2700 miles up the eastern seaboard of the US to Washington DC returning via the Blue Ridge Mountains. Thanks to all at Bullens again for making this vacation stress free. All my supplies were waiting for me in Florida as promised. I cannot praise you enough at Bullens. Without your fantastic support, life for me would be intolerable. Once again, thank-you
Forgot to mention that on my return to UK everyone at Bullens were again brilliant. Supplies arrived at my home three days later as promised. What would we do without you.
Mr Tomlinson – Stoma
Hi, I have been receiving regular deliveries and phonecalls since I was fitted with a Stoma back in August and I would just like to say thank-you so much for the way I have been treated by everyone at Bullens, especially Carol who put me at ease in the early days when I was basically terrified and didn’t have a clue what was going on. Her calls really meant a lot to me, and I cannot express how grateful I am.
Mrs Morris – Stoma
Thank you for all your help and support. Your customer service is always pleasant and you deal with me with care and sensitivity when dealing with such an embarrassing situation. It is very much appreciated and always a pleasure to deal with the Bullen stoma team and I will always recommend you to anybody who has similar problems to myself.
Mrs Patrick – Stoma Patient
I have had one conversation with you guys and was so impressed with your customer service and care that I immediately changed. I received my samples within 24 hours which never happened before with my delivery company. A big thank-you to Lisa who took a lot of time to talk to me.