General Enquiries 03455 211 811
Support Helpline 03455 211 300
Fundraising 03455 211 600


Don’t just take our word for it. Hear from some of our members and Bullen Healthcare customers as they talk about why they are using the service.

With two children and another one on the way Ailsa Dick tells us how choosing the right Home Delivery service has helped to give her son Baxter the independence he needs and how it provides her with the right support at home.

Described as a typical three year old, ‘lively, happy and into everything’, Baxter’s health and wellbeing is a priority and with support from SBH Scotland Ailsa found a home delivery service that provides a personal approach. “SBH Scotland run regular family groups that are fantastic and it was at one of our meetings that John, from Bullen Healthcare (Bullens), was invited along to talk about how their home delivery service could help.”

With a busy household Ailsa was looking for a service that took away the often time consuming task of ordering all of Baxter’s medication and appliances. Ailsa continues, “Before joining Bullens I would often have to make a number of calls to order Baxter’s essential appliances and prescription medication, and it didn’t always go as smoothly as we needed it to. Listening to John describing the Bullen Healthcare service just made sense and so we decided to make the switch.”

Bullen Healthcare provide a home delivery service to customers across Scotland and work in partnership with a number of charities throughout the UK to deliver urology and stoma appliances and prescription medication discreetly to people’s homes. Ailsa talks about the difference this has made, “Bullens just seemed to understand that we simply need to be able to trust that they will deliver what we need when we need it. This is made easier by the fact that we get a call from the same person each month and they talk us through all of Baxter’s needs – they really do take the time to get to know us as a family.”

For Ailsa and Baxter this has made a huge difference, “Over the past 18 months we have worked alongside Shaun, our personal Bullens adviser, and we have got to know each other really well. This closeness means that Bullens deliver exactly what we need and they can also respond quickly in emergencies if we need them to. Ultimately this means that Baxter can carry on being the lively, independent three year old that he is and with Baxter starting mainstream nursery this year this is more important than ever.”

Mr Campbell (from Facebook)

Just returned from a seven week stay at our Florida home. During this period my wife and I drove 2700 miles up the eastern seaboard of the US to Washington DC returning via the Blue Ridge Mountains. Thanks to all at Bullens again for making this vacation stress free. All my supplies were waiting for me in Florida as promised. I cannot praise you enough at Bullens. Without your fantastic support, life for me would be intolerable. Once again, thank-you

Forgot to mention that on my return to UK everyone at Bullens were again brilliant. Supplies arrived at my home three days later as promised. What would we do without you.

Mr Tomlinson – Stoma

Hi, I have been receiving regular deliveries and phonecalls since I was fitted with a Stoma back in August and I would just like to say thank-you so much for the way I have been treated by everyone at Bullens, especially Carol who put me at ease in the early days when I was basically terrified and didn’t have a clue what was going on. Her calls really meant a lot to me, and I cannot express how grateful I am.

Mrs Morris – Stoma

Thank you for all your help and support. Your customer service is always pleasant and you deal with me with care and sensitivity when dealing with such an embarrassing situation. It is very much appreciated and always a pleasure to deal with the Bullen stoma team and I will always recommend you to anybody who has similar problems to myself.

Mrs Patrick – Stoma Patient

I have had one conversation with you guys and was so impressed with your customer service and care that I immediately changed. I received my samples within 24 hours which never happened before with my delivery company. A big thank-you to Lisa who took a lot of time to talk to me.

Our latest news

Reece Donnelly Announced as Ambassador for Spina Bifida Hydrocephalus Scotland
Reece Donnelly Announced as Ambassador for Spina Bifida Hydrocephalus ScotlandReece says, “Stepping up as an Ambassador for Spina Bifida Hydrocephalus Scotland has me buzzing with excitement!"

Hospital Saturday Fund donate £14,000 to SBH Scotland
25 Scottish charities received donations in February

Brave Mum's Prove Sky's the Limit for Charity Supporting their Children
“If my son can overcome brain surgeries and daily headaches then I knew I could jump out the sky for 5 minutes to raise awareness and money for a good cause.”

More news
Follow @SBHScotland on Twitter

SBH Scotland on Facebook

Our newsletter

We’d like to keep you up-to-date with information on our charity.

Sign up here for our newsletters.

* indicates required

Spina Bifida Hydrocephalus Scotland will use the information you provide on this form to be in touch with you and to provide updates and marketing. Please let us know all the ways you would like to hear from us:

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.